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The High Performance Storage System is a Services Offering from IBM Global Services
- Federal (Houston, Texas). A Statement of Work and License Agreement define the HPSS
services and software provided by IBM. The contract documents are a Statement of Work
and a License Agreement.
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Services Offered
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Description
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Standard services offering for a single HPSS
instance* for new customers in the first year.
The computer operating system platforms, tape and library devices
that are supported in the standard offering are listed in the
HPSS Technology section.
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During the first year for new customers, IBM provides the following services:
- Assistance with storage system engineering and requirements analysis,
- Assistance with installation of prerequisite software,
- Installation of HPSS software,
- Configuration and tuning of HPSS,
- Assistance with pre-production testing of the storage system.
- Review of the HPSS system prior to putting it into production,
- Ongoing technical support of HPSS.
An overview of these services is provided in the "HPSS Support Services from IBM."
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Standard services offering for a single HPSS
instance* for existing customers (second and subsequent years)
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During the second and subsequent years for existing customers,
IBM provides the following services:
- Assistance with problem resolution,
- Planning for storage system upgrades,
- Assistance with changing the HPSS configuration (new devices, classes of service, storage classes, movers, etc.),
- Periodic program reviews,
- HPSS software patches
- New HPSS software releases
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Extensions to the standard offering.
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Currently available extensions to the standard offering include:
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Special Services
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Special arrangements can be made to obtain services that are not currently part of the Standard or Extended Services
Offering. IBM is able to supply the following services as part of a "special bid" arrangement:
- 24X7 support for problem resolution.
- Additional production instances of HPSS for a customer.
- Extended onsite support of HPSS.
- Support of PFTP and/or HPSS client API on platforms other than those on the
"Multi-platform Capability for HPSS User Interface Clients" list.
- Support of HPSS movers on SGI IRIX and Compaq Tru64 UNIX platforms.
- Support for tape drives and libraries that are not currently part of the HPSS offering.
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* A single HPSS instance is a single HPSS
system with a single Storage System Manager
component deployed such that all HPSS components
except clients are deployed at one physical
customer location. An instance may include
any number of computers running HPSS servers,
movers, and other components.
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